Job Duties & Responsibilities:

• To be responsible for productizing Telecommunication Service including Internet Services, Mobile and Products which includes but not limited toVarious Internet lines services, including fixed & wireless

Various Internet lines services, including fixed & wireless

Email

DNS

Cloud Services

Managed Service – Router, Linkbalancer, firewall, Wireless

DDoS Service

Unified Communications (optional)

• Work closely with suppliers and cross functional teams to drive revenue and Product P/L
• Work with Legal on Services’ T&C offering to customers.
• Work closely with Marketing on promotional offerings and events.
• Liaise closely with Engineering and Operations to ensure support of service offered to customers
• Write up of Service Description of each services supported by the engineering team.
• Develop internal and external order form to ensure smooth fulfilment.
• Work on Service Level Agreement for each services.
• Work with Marketing on monitoring Market trend and perform analysis of market insight and requirement to drive service enhancement.
• Development and spearhead new product development from conceptualization, business case to final execution.
• Provide Product expert advice and business support to Sales on bid and pricing.
• Standardization Product across the region.
• To work with Pricing team on the Service Pricing.

Academic / Professional / Experience Requirements:

Essential:

• Degree with minimum 4 years of working experience in Telecommunication industry.
• Understanding of Product Life Cycle
• Experience working in Internet Service Provider (ISP) / Telecommunication.
• Good knowledge of Telecommunication and IP / Internet / Hosting Services would be advantages,
• Strong in costing and pricing of Services.
• Proven track record of successful launched Product and implementation.
• Strong interest in both technical and commercial aspects in Internet and Telecommunication related business.
• Self-motivated and customer oriented.
• Familiar with the type of local loop offerings in Singapore.
• Team player and independent.

Preferred:

• Experience working in Internet Service Provider (ISP) or/and Telecom as Product Manager.
• Knowledge of ISP in South East Asia and type of Internet Service offered.

Job Duties & Responsibilities:

• Develop new application / utilities/ interface programs
• Maintain and modify existing company applications
• Maintain and update existing documentation or create new documentation
• Any other ad-hoc duties assigned by supervisor from time to time.

Academic / Professional / Experience Requirements:

• Min a Diploma /Degree in Computer Science/IT, Engineering (Computer/ Telecommunication) or equivalent
• Laravel framework, Apache, version Control software
• Min 1-3 year of work experience in related field.

Job Duties & Responsibilities:

1. To be responsible for company IP network services including various type of internet lines, managed services, and data center services
2. Manage and monitoring of company existing backend network infrastructure to meet uptime requirement.
3. To assist in design, expand and continuous improvement of existing and new infrastructures.
4. Managing and assigning of IPv4 and IPv6 addresses to provisioning team.
5. Provide support to Network Manager to implement and execute network policies supporting NOC and team.
6. Work closely with existing network vendors or service provider for troubleshooting of network related issues and ticket management.
7. Provide response and support to Tier1 and Tier2 support for escalated network problems. 
8. Assist Network Manager on creating and maintaining of technical documents.
9. To work closely with other teams to share know-how knowledge and supporting their services.

Academic / Professional / Experience Requirements:

1. Possess Degree or Diploma in Information Technology.
2. Minimum 2 years of working experience in ISP Telecommunication industry or related.
3. Strong knowledge of IPv4 and IPv6 subnetting and usage in real world networking scenario.
4. Good knowledge of IP network routing protocol like OSPF and BGP.
5. Good knowledge on how to configure, maintain and troubleshoot of router and switches
6. Familiar with Mesh Wi-Fi network and WAN technologies.
7. Possess IP network related certification like CCNP or of the same is an advantage.
8. Self-motivated, right attitude and always keen to learn new technologies.
9. Intermediate knowledge of Linux system
10. Familiar with SDWAN technologies, cloud hosting and data center services
11. Familiar with network security solutions and its deployment

Language (Spoken & Written) / Computer Knowledge Requirements:

Good communication skill using English to colleagues as well as customers

Other Requirements:

Able to carry network equipment up to 10Kg

Job Duties & Responsibilities:

1. Responsible for 1st level and 2nd level response to customer technical support queries.

2. Open trouble ticket for customer reported incident and follow through ticket management process till ticket closure.

3. Provide response to customer technical support queries through email as well as phone calls.

4. Perform 1st level and 2nd level troubleshooting to customer technical support queries.

5. Perform onsite installation or troubleshooting to customer subscribed intern

6. To handle after office hours standby duty based on rotation schedule.

Academic / Professional / Experience Requirements:

At least a Diploma holder in IT / computers or equivalent

Minimum 2 years of working experience in ISP Telecommunication industry or similar.

Language (Spoken & Written) / Computer Knowledge Requirements:

English

1. Good knowledge of IPv4 and IPv6 subnetting and usage in real world networking scenario.

2. Ability to use network tools to perform troubleshooting for basic network related problems.

3. Good knowledge on how to configure, maintain and troubleshoot of router and switches from vendor like CISCO.

4. Possess good verbal as well as written communication skill when interacting with customers.

5. Self-motivated, right attitude and always keen to learn new technologies.

6. Must be able to work on shifts rotation.

Other Requirements:

Have interests in IT and networking and is curious of “what causes the problem” preferably
Have some hands-on experience in products including firewalls, Mesh Wi-Fi and Link balancer appliances.
Understanding of DNS (Bind), Email, SMTP Protocol, Web Server (Apache) and MRTG/Cacti/Nagios is advantageous.
Some understanding of Cloud Computing and VMware will be added value

Acclivis and Pacific Internet Business Management Trainee

Pacific Internet is regional enterprise connectivity service provider with a 30-year history. As Singapore’s very first company to be listed on the NASDAQ, Pacific Internet has evolved to be a cloud and managed connectivity player in the region.

As part of Acclivis Technologies and Services Technologies Pte Ltd, Pacific Internet enables enterprises to transform their IT infrastructure so that they can capture new growth. Acclivis, together with Pacific Internet, is the only end-to-end ICT provider for the Asian market. The collective capabilities address any enterprise requirement to BUILD, MANAGE and CONNECT to the cloud.

Pacific Internet and Acclivis have offices across the region with parent company – CITIC Telecom International – listed on the HK Stock Exchange.

We work with clients in almost every industry locally and regionally and this presents enormous opportunities to work with some of the best-known technology brands in the world. Our Management Trainees work with some of the best in IT infrastructure services to drive tangible business outcomes while honing their skills in client servicing, process management and business development.

The role would require the selected candidate to first start in the sales function where passion for the business combined with a hunger for learning would be necessary.

What the role involves:

Your role will focus on the commercial side of our business, primarily sales, where you will be measured on delivering value to our clients and increasing revenue.

This graduate role works on a rotational structure, so whilst on the scheme you will have the chance to impact different areas of the business across the region, and grow your skills in multiple areas.

Our proactive business professionals are involved in a range of projects with a broad customer set and offerings; working collaboratively to provide solutions that best meet our clients’ needs and contribute to their marketplace success.

Throughout these different projects your responsibilities could include Account Management, Business Development, Bid Management, Sales Support, Business Consultant and Operational Support.

You will grow your career by developing indispensable skills which will be vital in organisational process, market evolution and client connections and at the same time you will be assigned a Mentor from the Senior Management of the Company.

You will understand the key business priorities, process and organisational implications, ensuring our solutions are delivered to our clients satisfactorily helping them achieve their business growth.

Your input could be at any stage of customer engagement, from planning and design through to completion and on-going support. Every day you will be creating, maintaining and growing a strong, effective working relationship with our customer; making yourself essential in your role.

You will need to:

• • Be looking to achieve (or already have) a 2:1 honours in any degree
• • Demonstrate an enthusiastic, ‘can do’ attitude
• • Be disciplined and organised with a strong focus on results
• • Be adaptable and able to handle and embrace change
• • Have a strong drive to succeed coupled with an ability to think creatively
• • Have excellent communication and teamwork skills