Why Choose Us

Find out why customers choose Pacific Internet as their
trusted service provider

Asia’s Leading Internet Service Provider and Disruptor

Pacific Internet is one of Asia’s iconic ICT brands founded in 1991. As the first ISP in Singapore and first Singaporean company to list on NASDAQ, Pacific Internet is now part of ACCLIVIS group and a member of CITIC Telecom International Holdings.

Today, our suite of solutions has expanded to include internet services, integrated network, carrier agnostic solutions and other complementary services. By further drawing on our history, track record and our parent company ACCLIVIS’ strengths in Cloud, Technology and Managed Services, we have the ability to power Asia’s next generation Cloud and disruptive technologies to transform the ICT landscape.

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Mission

Pacific Internet is the strategic technology partner for the enterprise, with the singular objective of helping customers navigate the ever-changing ICT landscape. We will harness the best of technology to deliver ICT services that allow our customers to gain competitive advantage with tangible business outcomes.

Vision

We hold ourselves to a high standard of service in our continual pursuit of innovation for the benefit of our customers and support a high performance culture where each and every employee strives to give his best to the customer and to the organization. We define our success by the value we bring to our constituents – our customers, employees and shareholders – creating a better future by unleashing the power of digitization.

Regional Reach, Local Access

With direct presence in Singapore, Thailand, Malaysia and Indonesia, we connect enterprise workloads, including Cloud, into a single virtual entity across Asia. In addition, our local teams on the ground ensure dedicated service and tailored solutions that meet local enterprise’s needs.

Carrier-Neutral

As we are carrier neutral, we do not lock in customers with a carrier’s product offerings for bandwidth, giving our customers the flexibility to choose the best-of-breed solutions. What’s more, companies get to benefit from the reliability of a carrier-neutral network – when one carrier is down, you get to tap on the next optimal network to ensure the connectivity is always there.

High Speed and Quality

As an experienced service operator with direct peering relationships in different parts of Asia, we have the ability to deploy high speed, low latency connectivity for every business. Backed by our SLAs and redundant network uplink which is an industry benchmark, we provide up to 99.99% guaranteed internet uptime to ensure the highest service quality and predictable throughput across Asia.

Customer-Focused

We have dedicated account managers that serve as a single point of contact throughout the region. Our local presence in key markets further ensure we provide the highest level of technical support to our customers.

End-to-End Solutions

Along with our capabilities to provide dedicated network connectivity for businesses, we leverage on the strengths of our parent company, Acclivis, to be a one-stop Internet Service Provider in Asia. From Internet services to Cloud, Technology, Managed Internet and Managed Services, you only need one partner for a one-stop deployment, one unified bill and one integrated service.

Internet Packages

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