The only private network designed for Cloud and SaaS connectivity providing MPLS-grade connectivity to your entire cloud, from AWS and Azure to Salesforce, SAP ByDesign, specialized SaaS applications, and anything in between.
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We are always on the look out for new talents to
join our ever-growing team!
At Pacific Internet, we are constantly in pursuit of mastery. Everyone that joins us shares our energy and our passion to constantly deliver for our clients. We are forever on the go, looking for new avenues to explore and challenges to conquer. At Pacific Internet, there is never a dull moment.Does this sound like the environment you could thrive in? Are you up for the challenge of being a part of a respected Asian brand with a strong and distinct client base?
Do you thrive in a culture of diversity, working with multinationals one minute and small and medium-sized enterprises the next, and all the while delivering world-class solutions that fit the needs of all organisations?
If you’ve answered yes to all of the above, then you could be the next dynamic go-getter with something special to contribute to the Pacific Internet business.
How far you grow with us is something that only you control. We don’t put limits on what you can achieve. As a valued member of the Pacific Internet family, a clear career path and a competitive remuneration package will be open to you.
Job Duties & Responsibilities:
Various Internet lines services, including fixed & wireless
Managed Service – Router, Linkbalancer, firewall, Wireless
Unified Communications (optional)
Academic / Professional / Experience Requirements:
Language (Spoken & Written) / Computer Knowledge Requirements:
Good communication skill using English to colleagues as well as customers
Able to carry network equipment up to 10Kg
1. Responsible for 1st level and 2nd level response to customer technical support queries.
2. Open trouble ticket for customer reported incident and follow through ticket management process till ticket closure.
3. Provide response to customer technical support queries through email as well as phone calls.
4. Perform 1st level and 2nd level troubleshooting to customer technical support queries.
5. Perform onsite installation or troubleshooting to customer subscribed intern
6. To handle after office hours standby duty based on rotation schedule.
At least a Diploma holder in IT / computers or equivalent
Minimum 2 years of working experience in ISP Telecommunication industry or similar.
1. Good knowledge of IPv4 and IPv6 subnetting and usage in real world networking scenario.
2. Ability to use network tools to perform troubleshooting for basic network related problems.
3. Good knowledge on how to configure, maintain and troubleshoot of router and switches from vendor like CISCO.
4. Possess good verbal as well as written communication skill when interacting with customers.
5. Self-motivated, right attitude and always keen to learn new technologies.
6. Must be able to work on shifts rotation.
Have interests in IT and networking and is curious of “what causes the problem” preferablyHave some hands-on experience in products including firewalls, Mesh Wi-Fi and Link balancer appliances.Understanding of DNS (Bind), Email, SMTP Protocol, Web Server (Apache) and MRTG/Cacti/Nagios is advantageous.Some understanding of Cloud Computing and VMware will be added value
Pacific Internet is regional enterprise connectivity service provider with a 30-year history. As Singapore’s very first company to be listed on the NASDAQ, Pacific Internet has evolved to be a cloud and managed connectivity player in the region.
As part of Acclivis Technologies and Services Technologies Pte Ltd, Pacific Internet enables enterprises to transform their IT infrastructure so that they can capture new growth. Acclivis, together with Pacific Internet, is the only end-to-end ICT provider for the Asian market. The collective capabilities address any enterprise requirement to BUILD, MANAGE and CONNECT to the cloud.
Pacific Internet and Acclivis have offices across the region with parent company – CITIC Telecom International – listed on the HK Stock Exchange.
We work with clients in almost every industry locally and regionally and this presents enormous opportunities to work with some of the best-known technology brands in the world. Our Management Trainees work with some of the best in IT infrastructure services to drive tangible business outcomes while honing their skills in client servicing, process management and business development.
The role would require the selected candidate to first start in the sales function where passion for the business combined with a hunger for learning would be necessary.
Your role will focus on the commercial side of our business, primarily sales, where you will be measured on delivering value to our clients and increasing revenue.
This graduate role works on a rotational structure, so whilst on the scheme you will have the chance to impact different areas of the business across the region, and grow your skills in multiple areas.
Our proactive business professionals are involved in a range of projects with a broad customer set and offerings; working collaboratively to provide solutions that best meet our clients’ needs and contribute to their marketplace success.
Throughout these different projects your responsibilities could include Account Management, Business Development, Bid Management, Sales Support, Business Consultant and Operational Support.
You will grow your career by developing indispensable skills which will be vital in organisational process, market evolution and client connections and at the same time you will be assigned a Mentor from the Senior Management of the Company.
You will understand the key business priorities, process and organisational implications, ensuring our solutions are delivered to our clients satisfactorily helping them achieve their business growth.
Your input could be at any stage of customer engagement, from planning and design through to completion and on-going support. Every day you will be creating, maintaining and growing a strong, effective working relationship with our customer; making yourself essential in your role.
Excited to come on board?
Join Us Today! Write to us now.