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Enterprise Communication Landscape through SIP Trunking Model
Efirst Asia (Thailand) Co, Ltd.
Pacific Internet (Thailand) proposed SIP Trunk which is telecommunication service to meet their daily communications needs. This could improve communication data and reduce cost.
Pacific Internet (Thailand) provided SIP Trunk 90 concurrent and Quality of Service (QoS) which connects IP-PBX (Phone system) and enables to make a call over IP network, including call recording service. This has benefited Efirst to increase efficiency and improve service levels.
SIP Trunk service is more flexible, allowing the company to upscale their business growth in the future. Meanwhile, we provide a backup route. When the main route is down, the backup will be active immediately
Efirst can upgrade the infrastructure and move over to a scalable SIP Trunk model. They replaced the existing with SIP Trunk service provided by Pacific Internet (Thailand)
Efirst can save estimated cost up to 25% for telecommunication spending to all network, including automatic call recording service. This could help the company to improve call efficiency with a more professional approach.
To ensure business stability and continuity, Pacific Internet (Thailand) provides backup route network with Quality-of-Service guarantees. The backup network will be active immediately when the main network is down.
Working through COVID-19 situation and ensure tele-sales can work remotely. We deployed softphone application on personal mobile for each tele-sales person to allow them can access SIP Trunk service without any charge while they are working from home and make an outbound call.
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