Why Choose Us

Find out why customers choose Pacific Internet as their
trusted service provider

Asia’s Leading Internet Service Provider and Disruptor

Pacific Internet is one of Asia’s iconic ICT brands, founded in 1991. As the first ISP in Singapore, we have continually evolved to offer a comprehensive suite of solutions, including Internet Connectivity, Voice and Collaboration, Cloud and Data centres, Cybersecurity solutions, and Managed Services. By collaborating with our technology partners, we deliver a robust portfolio designed to connect and protect businesses in the digital world.

Headquartered in Singapore, we also have offices in Malaysia, Thailand, Indonesia, and the Philippines. This strong regional presence enables us to serve as a reliable ICT partner for businesses navigating their digital transformation. Leveraging our rich history and track record, we are well-positioned to drive Asia’s next generation of cloud and disruptive technologies, transforming the ICT landscape.

Certifications

Why Choose Us

Regional Reach, Local Access

With direct presence in Singapore, Thailand, Malaysia and Indonesia, we connect enterprise workloads, including Cloud, into a single virtual entity across Asia. In addition, our local teams on the ground ensure dedicated service and tailored solutions that meet local enterprise’s needs.

Carrier-Neutral

As we are carrier neutral, we do not lock in customers with a carrier’s product offerings for bandwidth, giving our customers the flexibility to choose the best-of-breed solutions. Additionally, companies get to benefit from the reliability of a carrier-neutral network – when one carrier is down, you can tap on the next optimal network to ensure the connectivity is always there.

High Speed and Quality

As an experienced service operator with direct peering relationships in different parts of Asia, we have the ability to deploy high speed, low latency connectivity for every business. Backed by our SLAs and redundant network uplink which is an industry benchmark, we provide up to 99.99% guaranteed internet uptime to ensure the highest service quality and predictable throughput across Asia.

Customer-Focused

We have dedicated account managers that serve as a single point of contact throughout the region. Our local presence in key markets further ensure we provide the highest level of technical support to our customers.

End-to-End Solutions

Along with our capabilities to provide dedicated network connectivity for businesses, we leverage on the strengths of our technology partners to be a one-stop Internet Service Provider in Asia. From Internet services to Cloud, Technology, Managed Internet and Managed Services, you only need one partner for a one-stop deployment, one unified bill and one integrated service.

 

 

Our Mission

Pacific Internet is the strategic technology partner for the enterprise, with the singular objective of helping customers navigate the ever-changing ICT landscape. We will harness the best of technology to deliver ICT services that allow our customers to gain competitive advantage with tangible business outcomes.

 

Our Vision

We hold ourselves to a high standard of service in our continual pursuit of innovation for the benefit of our customers and support a high performance culture where each and every employee strives to give his best to the customer and to the organization. We define our success by the value we bring to our constituents – our customers, employees and shareholders – creating a better future by unleashing the power of digitization.

 

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